Shipping is free from 100 euros a control amount in Belgium.
Products available immediately will be borne by the carrier at the latest 1 working day after confirmation of the order.
The estimated time of delivery is 4 to 7 business days.
For deliveries in Belgium under 100 euros order, the shipping fee is 12 euros. For orders above € 100 order, the delivery charges are offered.
How do I know if my order is shipped?
After finalizing your order, we will email confirmation of dispatch. If you already have an account, you can consult at any time the progress of your orders through the "My Orders" in the "My Account" menu, a tracking number of the carrier will be available.
Can I modify a pending order?
As soon as the order has been confirmed, there is no possibility of change. In case of emergency, please contact our customer service by phone or mail (see Note contact us)
Can I add items to an existing order?
No, for logistical reasons, where an order is confirmed we can not change it.
Is it possible to send my order in a relay spot?
YES, via DPD Parcel Shop,
• Our ParcelShop DPD network with already more than 1,300 shops in the BeNeLux, Germany + 8000 and again in any expansion! Your client may delay the delivery of the package to a point / shop DPD its surroundings.
• more information on https://www.dpd.com/be_fr/home/pickup/pickup_parcelshop_finder
How do I know if my order has been sent?
As soon as your order leaves our warehouse and sent to our delivery service (DPD), you receive a shipping confirmation email.
What if the driver does not find me?
If the delivery service can not find the address or no one can retrieve the package, you will immediately receive a notification card in your mailbox.
You can then pick up your package at the post office indicated on the notice for 10 days. When a parcel is not claimed, it is sent to us and is available in an additional 10 days to pick our offices or may be redirected to the address of your choice at your expense.
How can I track the status of my order?
In the email confirmation of shipment, you will find a DPD tracking number. With it you can monitor delivery directly to their package tracking site.
The delivery does not happen. What to do ?
In the unlikely event your order does not arrive, contact our customer service at 020 000 or by email at [email protected]
We will endeavor to resolve this problem quickly.