Terms and conditions

These general conditions of sale govern the relationship between, on the one hand, Opalice Group, whose registered office is at 1070 Anderlecht, road lennik 451, Belgium, whose number is 0897929097 ECB acting as the " the X shop ", hereinafter referred to as" Seller ", and, secondly, the natural or legal person performing remote control (through an" online "command via the website http: //, on its own behalf or on behalf of third parties, both professional and private purposes - hereinafter referred to as "Customer". Depending on the particular situation of the Customer (consumer or not), certain provisions of these terms may not be applicable to it.
The client states have full legal capacity.

The products are described on the website in good faith and as accurately as possible. The customer always has the opportunity to obtain further information on the products presented on request to [email protected] email address, by phone at +32 2 880 63 32

The presentation of the products does not bind the Seller and does not constitute an offer under civil law term.
Photographs, diagrams, drawings or videos illustrating the products do not enter the contractual field. If errors occur, shall in no case, the Seller's liability may be committed.

The products offered in the E-Boutique shop x are those appearing on the site the day of its consultation by the Customer and in the stocks.
Customer can learn about the various products offered by the Seller on its website
Customer may freely browse the various pages of the site, without being committed to an order.

The products are presented by means of an information sheet (Product text, picture and price) developed with the maximum of accuracy and precision to enable a description of the most faithful and complete. However, given the digital mode of presentation of products on the Internet, it is possible that the perception by the customer of its photographic products may not exactly match the product itself.

The Client will then select the desired products and their quantity. The products will be automatically added into the basket of the Customer.
Any order taken for a product on the site first of all requires the registration of a customer account, by clicking on "Login" and then "Create Account". The Customer must complete a form in this regard. In addition, the Customer must provide their email address and a password of his choice to be her personal and confidential and it will need to later identify the site. Customer agrees that the seizure of these two identifiers is proof of his identity and his consent to these terms of sale.

At any point, Customer may obtain a summary of the products he has selected by clicking on "My Cart" continue its product selection by clicking "Continue Shopping", correct any errors in data entry the order by clicking on "Back" (the correction is no longer possible once the customer clicks on "Place my order"), completed its product selection and order products by clicking on "Place my order" .
To order the products he has selected, after clicking "Submit My Order", any customer who has not yet done so must identify themselves by entering their email and password that have previously created in "Create account".

The Customer may choose the method of payment he wishes in the manner prescribed in Article 6.
Once he clicks on "Proceed to checkout", the Client definitively validates his order: the order is registered and the sale is definitively concluded. The Customer can not correct any mistakes made in entering the order data.

The contract is deemed concluded upon confirmation by way of e-mail and implies acceptance of these terms and conditions. The confirmation of the order includes the details of the latter:

  •     Summary of (the) article (s).
  •     Total amount of the order.
  •     Total shipping and order processing fees.
  •     Contact the Customer.
  •     Place and date of shipment of the order (for information)
  •     Information on the modalities of payment.
  •     Contact information of the customer service of the E-Boutique shop x

The order will be registered on the computer records of Seller, themselves stored on a reliable and durable, and will be considered as proof of the contractual relationship between the parties. It also faith regarding the availability and the price of items.
The automatic registration systems are considered as proof of the nature, content and date of the order. The sale will be concluded only after the confirmation of the order sent to the Customer via e-mail.

The Seller shall be bound by the Customer's order that from the sending of the written confirmation agreeing to process the order. Seller reserves the right to make the order to other conditions, suspend or refuse, especially if the order is incomplete, if the data are clearly wrong, in case of non-payment of previous orders or for any other reason at the Seller's discretion.

The information given by the customer during the order taking engages this one: in case of error in the wording of customer details, the Seller shall not be held responsible for failure in which he could be performing the delivery.
Orders are not final until they have been confirmed by the payment of the price by the customer. "


After validation of the order and if the product becomes unavailable, the customer will be informed as soon as possible by email.


Prices of different products are in Euros (€) including all taxes. Prices are net, excluding shipping costs. Seller reserves the right to change prices at any time. The products will however be charged in Euros on the basis of rates in effect at the time of registration of the order, subject to availability. The passage of the order implies acceptance of the price indicated for the chosen product.
shipping costs, if any, are specified separately when ordering and must also be paid at the time of the order.
In the order confirmation, the total is the final price, expressed all taxes and fees.

Any order placed on the site and delivered outside of Belgium may be subject to taxes and customs duties which are imposed when the package reaches its destination. These tariffs and these possible taxes related to the delivery of an article are solely the responsibility of the Customer and under its responsibility. The Seller is not required to check and inform the customer of customs duties and taxes rights. For them, the Seller advises the Customer to check with the relevant authorities in his country.

The site of the E-Shop is the shop x Belgian law, and the items offered on the website are delivered from Belgium. The invoice is in Euro, subject to Value Added Tax (VAT) which Belgian is 21% and transport costs subject to 21%.

The Seller accepts the following payment methods: VISA, MASTERCARD, AMERICAN EXPRESS. Customer will receive confirmation of receipt of payment by email.

Whatever the chosen method of payment, the order will be taken into account once validated. Until an order is not validated, it remains stored but is not taken into account. The validation of the order is issued once the debit authorization sent by the audit agency and validation of payments. It was at that moment that the Seller will send a confirmation e-mail and the Customer will be charged.

Seller reserves the right to suspend any order procedure in case of refusal to authorize payment by credit card by the accredited bodies or in case of non-payment. If applicable, the Seller may consider the sale void.

The Seller guarantees total confidentiality of bank details, secured by SSL, which automatically checks the validity of access rights when paying by credit card and encrypts all exchanges in order to ensure confidentiality.

Generally, the parties accept electronic means of proof in the context of their relations (email, backup ...).
The parties agree that the data recorded by the Vendor constitute proof of all transactions on the site by the Client. The data recorded by the payment system constitutes proof of financial transactions.

The filing of purchase orders and invoices is made on a reliable and durable and will be produced as evidence.

Orders are processed from Monday to Friday excluding holidays. All items are shipped from Belgium, within 1-15 business days after the payment of the order, except in cases of force majeure.

The Seller disclaims all liability for late delivery or non-delivery in the event of force majeure or events beyond its control, which would make the implementation of the impossible or more expensive in whole or in part agreement, or if the fact of third parties, such as suppliers of the parties hereto, subcontractors, agents and representatives, or failing that to the customer to meet its commitments.

Are considered as force majeure releasing the seller from its obligation to deliver war, riot, fire, strikes, accidents and impossibility of being supplied. The seller will keep the buyer in a timely cases or events listed above.

In any event, product delivery on time can intervene only if the customer is current on its obligations to the Seller. In addition, the deadlines are indicated in good faith in the order or its summary and indicative only. Delays therefore do not constitute in itself an essential condition of the contract and the Seller shall not be held to any compensation or payment of interest in case of delay in the performance of its obligations.

Seller reserves the right to entrust certain services to third parties, servants or agents acting under its responsibility, to the extent permitted by the laws and rules governing the authorization and accreditation.

Products purchased on the Site are delivered to the delivery address which has been specified by the customer. The Seller can not be held responsible for the consequences of errors Customer when the order is taken.
Seller shall not be held liable for breach of contract in case of force majeure, disruption, partial or total strikes, including transportation and transportation services.
A detailed invoice for the order will be sent by email and remains accessible in the customer account on the website.

The offers are available within the limits of availability. In case of unavailability after placing the order, the Seller shall inform the Customer by telephone or email as soon as possible. The Customer may request cancellation of the order. The Client will, if necessary, repaid by crediting his bank account at the latest within thirty days of the cancellation.

All the texts, comments, illustrations and images reproduced on this website are reserved under copyright as well as intellectual property. Total or partial reproduction without the consent of the Seller is prohibited. The order imposes no assignment or grant of intellectual property rights unless otherwise stated.


The products comply with Belgian and European legislation. Seller shall be liable to the extent that it will run its services according to the requirements of these regulations.
Seller shall not be liable to the Client that his intent or gross negligence or that of its employees or agents.
The Seller undertakes no responsibility for any damages because of present, trading loss, loss of profit, loss of opportunity, loss of production, loss of business, loss of goodwill, loss of reputation, damage or expense this list is not exhaustive.

All claims must be made in writing, promptly by email to [email protected] or by registered mail addressed to the Seller, whose address is mentioned in Article 1 of these terms and conditions. If it appears within thirty days of receipt of the complaint, the Seller has failed to fulfill its obligations, it will perform at its own expense a new shipment of the products subject of the claim.


The E-Boutique retains full ownership of goods sold until full payment of all sums owed by the Customer under his command. The transfer of ownership of property purchased by the Customer to a third party will not be supported. Only the original customer of the property may claim access provisions of these terms and conditions.


The Intelligence information collected in the context of distance selling is required, this information is necessary for processing and delivering orders and for preparing invoices. This information is strictly confidential. The lack of information implies the automatic rejection of the order.

Seller agrees not to disclose to third parties the information provided by its customers. These will be used solely for internal management, that is to say, to manage the ordering, billing, service, credit, marketing or personalized advertising ... without this list being limiting.

Seller agrees to the principles of the Belgian Law of 8 December 1992 on the protection of privacy with regard to personal data processing. In this regard, the customer who ordered the Seller Site may at any time ask to see, correct or delete the personal data that the Seller has recorded about him by sending an email to or [email protected] mail to the address mentioned in Article 1 of these terms and conditions.


"Any order issued by the Customer, and all deliveries by the Seller implies full and unreserved adherence of the Customer to these terms and conditions to the exclusion of all other documents, such as own terms and conditions of the Customer, or any prospectus, catalog, etc., which are indicative only.

The parties expressly agree that these terms and conditions shall apply in trade, unless otherwise expressly agreed in writing between them. The express derogation to a general or special conditions does not imply any waiver of the application of other general or special clauses.

The cancellation or unenforceability of any provision of general or specific conditions does not affect all the other provisions of general or specific conditions that remain valid and applicable.

The fact that the client had not received the general conditions in his mother tongue does not absolve the application.
Any order for a product offered on the site requires consultation and express acceptance of these terms and conditions, without however that this acceptance is conditioned by a handwritten signature from the Client.

The validation of the order by the Seller constitutes an electronic signature which has, between the parties, the same value as a handwritten signature and is proof of the entire order and payment due pursuant to that command.

Seller reserves the right to change its terms without personally notifying the Client and no possibility for the latter to claim any compensation. It is therefore the Client to periodically check if changes have occurred. It is specified that the customer can save or print these terms and conditions, however, provided you do not modify them. "

This contract is subject to Belgian law.
All complaints must be registered beforehand by our customer service e-mail [email protected] The customer should first contact the Seller for an amicable solution.
In case of persistence of the dispute, the latter shall be settled by Belgian law, by the Brussels district courts will, in principle, exclusive jurisdiction, unless otherwise provided by mandatory.